1 Introduction
The nad88 Privacy Policy explains what information we collect about you, how we use it, and the measures we take to protect your privacy. This document applies to all services on the nad88 platform — including the website, mobile app, Live Casino, Sports Betting, and all other interactions.
Nad88 believes transparency is the foundation of trust. This Privacy Policy is written in clear, plain language so you can easily understand how we handle your data. By continuing to use our platform, you are considered to have accepted this Privacy Policy.
2 What Information We Collect
Nad88 collects various types of information to keep its services running smoothly. Full details are provided below:
| Type of Information | Example | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Management & Communication |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing & AML Compliance |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Usage Information | Betting history, login times, preferences | Service Improvement & Personalization |
Beyond the information listed above, nad88 does not collect any additional sensitive data such as religion, political opinions, or health information.
3 How We Collect Information
Nad88 collects your information in several ways. Each method is explained transparently below:
- At the time of registration: Information you provide when opening an account is collected directly.
- During the verification process: Identity document details uploaded for KYC verification are collected.
- Via transactions: Payment details are automatically recorded during deposits and withdrawals.
- Cookies & Tracking Technologies: Usage data is collected via cookies while you browse the website.
- Customer Support: Information received through live chat or email correspondence is stored.
- Third-Party Verification: Identity verification is carried out through a licensed KYC provider.
4 Use of Information
Nad88 uses your data solely for specific, legitimate purposes. We never use your information for anything beyond what is stated below:
- Account Management: To create, maintain, and secure your account.
- Service Delivery: To operate betting, casino games, Live Casino, and other services.
- Payment Processing: To process deposits and withdrawals securely.
- Legal Obligation: To comply with AML, KYC, and regulatory authority guidelines.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: To analyze user experience and improve the platform.
- Contact: To send important updates, security alerts, and relevant offers.
- Responsible Gaming: To identify problematic gambling patterns and provide appropriate support.
5 Data Sharing
Nad88 never sells your personal data to third parties. However, your information may be shared in the following limited circumstances:
- Service Providers: With contracted partners for payment processing (Mobile Banking, Nagad, Rocket), KYC verification, and technical infrastructure management — only the minimum necessary data is shared.
- Legal Authorities: To comply with court orders, requests from investigative agencies, or other legal obligations.
- AML & Regulatory Bodies: With relevant authorities to comply with anti-money laundering laws.
- Business Transfers: In the event that nad88's business is transferred to another party, the new owner will be bound by the same Privacy Policy.
Outside of the cases above, your data is never shared with anyone. All service providers operate under strict confidentiality agreements.
6 Cookie Policy
Nad88 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.
We use the following types of cookies:
- Essential Cookies: Essential for the platform's core functionality — the site cannot operate properly without these.
- Functional Cookies: To remember your preferences, language settings, and login details.
- Analytics Cookies: To collect site usage statistics (anonymously).
- Security Cookies: Helps detect and identify fraudulent activity.
7 Data Retention Period
Nad88 retains your data only for as long as necessary. Once the retention period expires, your data is securely deleted or anonymised:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years after end of relationship | AML Compliance |
| Customer Support Logs | 3 years | Dispute Resolution |
| Marketing Communications | Until consent is withdrawn | User Preferences |
8 Your Rights
As a nad88 user, you have several important rights over your personal data:
- Right to Access: You can find out what information we hold about you. Submit a request to our support team and we will provide complete details within 30 days.
- Right to Rectification: If any of your information is inaccurate, you can request a correction.
- Right to Erasure: You may request deletion of your information under certain circumstances ("Right to be Forgotten").
- Right to Restrict Processing: You may request that we stop using your information for specific purposes.
- Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Object: You may object to certain types of data processing.
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
9 Child Protection
Nad88 services are strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Age is verified at registration and confirmed again during the KYC process.
If we ever inadvertently collect information from a minor, that data will be deleted and the account will be closed as soon as we become aware of it. Parents and guardians are encouraged to use parental controls on their children's devices.
10 Third-Party Links
The nad88 platform may occasionally reference payment gateways or other partner services. These third-party services have their own privacy policies and operate independently of nad88.
We evaluate the privacy practices of all partner services and work only with trusted providers. Even so, we recommend reading the privacy policy of any third-party service before using it.
11 Policy Changes
Nad88 reserves the right to update this Privacy Policy as needed. If changes are made:
- The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
- Advance notice of any significant changes will be sent to your registered email and via in-app notifications.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
1 2 Contact
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team:
- Email:
- Live Chat: Click the chat icon at the bottom right of the platform
- Response Time: Usually within 24–48 hours; up to 30 business days for complex requests